Privacy Policy
Your privacy matters to us at LedgerPilotTerminal
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, company name, email, phone number, delivery addresses, and any specific requirements for your flowers. Payment details are collected when you place orders, though they are handled securely by our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery timelines, and budget considerations. This helps us deliver a service that aligns with your organizational needs.
Our site automatically gathers certain technical data when you browse. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your needs, and communicating about your service requirements.
We also use information to enhance our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
LedgerPilotTerminal respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who support our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to safeguard your information and use it solely for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We regard the protection of your personal data as a priority and put in place suitable technical and organizational safeguards to guard it. This encompasses secure storage, encrypted exchanges, and restricted access to personal information within our organization.
Secure Storage
Personal details are kept in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transmissions are encrypted to protect information when it travels between your browser and our platforms.
Limited Access
Access to customer data is restricted to authorized staff who need it to provide services.
Although we employ strong security measures, no method of online transmission is entirely risk-free. We regularly update our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights concerning your personal information. Depending on applicable laws, you may be entitled to access, correct, erase, or limit the use of your personal data.
To exercise these rights, please reach out to us using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by applicable laws.
Data Retention
We keep personal information only as long as needed to provide our services and meet legal obligations. Retention durations vary based on the type of data and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: 3 years after the last service interaction
- Payment transaction records: 7 years to satisfy tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing preferences: Until you opt out or 2 years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to help us understand how visitors use our site. Cookies allow us to recall your preferences and assess site performance.
You can adjust cookie settings in your browser. However, turning off certain cookies may affect how the site works. For detailed information about our cookies practices, consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy only covers LedgerPilotTerminal and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically update this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
LedgerPilotTerminal Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 5 business days.